Business Studies Notes by S.H

Resource Description

Business Studies Notes by S.H

TABLE OF CONTENTS
TABLE OF CONTENTS

OPERATIONS 5

ROLE OF OPERATIONS MANAGEMENT 5
STRATEGIC ROLE OF OPERATIONS MANAGEMENT 5

GOODS AND/OR SERVICES IN DIFFERENT INDUSTRIES 5

INFLUENCES ON OPERATIONS 6

GLOBALISATION 6

TECHNOLOGY 7

QUALITY EXPECTATIONS 8

COST-BASED COMPETITION 8

GOVERNMENT POLILICES 8

LEGAL REGULATIONS 8

ENVIRONMENTAL SUSTAINABILITY 8

CORPORATE SOCIAL RESPONSIBILITY 9

OPERATIONS PROCESS 10

INPUTS 10

TRANSFORMATION PROCESSES 11

OUTPUTS 13

OPERATION STRATEGIES 14

PERFORMANCE OBJECTIVES 14

DESIGN AND DEVELOPMENT 14

SUPPLY CHAIN MANAGEMENT 15

OUTSOURCING 16

TECHNOLOGY 16

QUALITY MANAGEMENT 16

INVENTORY MANAGEMENT 17

OVERCOMING RESISTANCE TO CHANGE 18

GLOBAL FACTORS 19

MARKETING 20

ROLE OF MARKETING 20

STRATEGIC ROLE OF MARKETING GOODS AND SERVICES 20

PRODUCTION, SELLING, MARKETING APPROACHES 20

TYPES OF MARKETS 22

INFLUENCES ON MARKETING 23

FACTORS INFLUENCING CUSTOMER CHOICE 23

CONSUMER LAWS 23

ETHICAL ASPECTS OF MARKETING 24

MARKETING PROCESS – DEVELOPING A MARKETING PLAN 25

SITUATIONAL ANALYSISX 25

MARKET RESEARCH 26

ESTABLISHING MARKET OBJECTIVES 26

IDENTIFYING TARGET MARKETS 27

DEVELOPING MARKETING STRATEGIES 27

IMPLEMENTATION, MONITORING AND CONTROLLING 27

MARKETING STRATEGIES 28 MARKETING SEGMENTATION 28

GOODS/SERVICE DIFFERENTIATION AND POSITION 28

PRODUCTS 28

PRICE 29

PROMOTION 30

PLACE/DISTRIBUTION 31

PEOPLE, PROCESSING AND PHYSICAL EVIDENCE (ADDITIONAL P’S TO MARKETING MIX) 32

E-MARKETING 32

GLOBAL MARKETING 33

FINANCE 34

ROLE OF FINANCIAL MANAGEMENT 34

STRATEGIC ROLE OF FINANCIAL MANAGEMENT 34

OBJECTIVES OF FINANCIAL MANAGEMENT 34

INFLUENCES ON FINANCIAL MANAGEMENT 36

INTERNAL SOURCES OF FINANCE 36

EXTERNAL SOURCES OF FINANCE 36

FINANCIAL INSTITUITIONS 39

INFLUENCE ON GOVERNMENT 40

GLOBAL MARKET INFLUENCES 40

PROCESSES OF FINANCIAL MANAGEMENT 41

PLANNING AND IMPLEMENTING 41

MONITORING AND CONTROLLING 43

FINANCIAL RATIOS 44

LIMITATIONS OF FINANCIAL REPORTS 46

ETHICAL ISSUES RELATED TO FINANCIAL REPORTS 46

FINANCIAL MANAGEMENT STRATEGIES 47

CASH FLOW MANAGEMENT 47

WORKING CAPITAL (LIQUIDITY) MANAGEMENT 48

PROFITABILITY MANAGEMENT 50

GLOBAL FINANCIAL MANAGEMENT 51

HUMAN RESOURCES 53

ROLE OF HUMAN RESOURCE MANAGEMENT 53

STRATEGIC ROLE OF HRM 53

OUTSOURCING 53

KEY INFLUENCES 54

STAKEHOLDERS 54

LEGAL – THE CURRENT LEGAL FRAMEWORK 55

SOCIAL 58

ECONOMIC 58

TECHNOLOGICAL 58

ETHICS AND CORPORATE SOCIAL RESPONSIBILITY 59

HUMAN RESOURCES PROCESSES 60

ACQUISITION 60

DEVELOPMENT 61

MAINTENANCE 61

SEPERATION 62

HUMAN RESOURCE STRATEGIES 63

LEADERSHIP STYLE 63

JOB DESIGN 63

RECRUITMENT 64

TRAINING AND DEVELOPMENT 64

PERFORMANCE MANAGEMENT 65

REWARDS 66

GLOBAL 66

WORKPLACE DISPUTES 67

EFFECTIVENESS OF HUMAN RESOURCE MANAGEMENT 68

INTERDEPENDENCE 69

INTERDEPENDENCE WITH OTHER KEY BUSINESS FUNCTIONS 69

OPERATIONS AND HUMAN RESOURCES 69

OPERATIONS AND MARKETING 69

OPERATIONS AND FINANCE 69

HUMAN RESOURCES AND MARKETING 70

HUMAN RESOURCES AND FINANCE 70

FINANCE AND MARKETING 70