Notes on Source & Use Information on the Hospitality Industry

Resource Description

Source & Use Information on the Hospitality Industry
Information on the Industry
Basic research skills for obtaining and using information
It’s important that every person working in an industry remains informed in order to
increase skills and improve knowledge. Asking the question is vital for research and the
gaining of information. When an individual reads different sources of information in order
to choose the most relevant, and then re-reads it to obtain its true meaning and key
points, they are using research skills. Effective questioning is also an essential skill as
questioning can be used to, such as obtain information, start a conversation and show
interest in a person.
Sources for gathering information on the industry
Sources of industry information include:-
* Colleagues and manager/supervisor/team leader.
* Internet.
* Journals.
* Libraries.
* Training courses.
* Networks.
* Unions.
* Workplace manuals.
* Experienced industry personnel.
* Industry bodies and professional associations.
Opportunities to source and use a range of information on the industry
There are numerous opportunities for sourcing information on the hospitality industry.
Online information systems and other information and communications technologies are
valuable resources to utilise. Reading the review of your own establishment on social
media is very important and making the appropriate responses is vital in the case of poor
reviews. When there is group knowledge of the information and ideas there is increased
likelihood that the majority of the staff will see the value of staying up-to-date and
seeking information for themselves.

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Sunday, 17 July 2016

Nature of the Industry
General features of the hospitality industry
The hospitality industry is a broad category of fields within the service industry, which
includes lodging, event planning, theme parks, transportation and cruise lines as well as
additional fields within the tourism industry. Tourism is a vital industry for Australia.
Allied and related industries and their relationship to the hospitality industry
* Food Manufacture/Production: This involves the processing of food from a raw state
into other forms such as soups, stocks, sauces, pastries and breads. Food
manufacturers vary greatly in size from small boutique producers to large commercial
producers.
* Meetings, Incentives, Conferences and Events (MICE): This industry is quite diverse
and may be involved in a range of activities which include marketing and developing
and managing MICE activities. This includes providing venues for meetings,
conferences and exhibitions. Examples include Darling Harbour Convention Centre
and conference facilities provided by hotels.
* Retail: Is also a serviced based industry which sells products to customers. Retail
outlets also sell souvenirs which are products that reminds tourists of their visit or
holiday. Examples include boutique stores, shopping centres and tourist outlets.
* Entertainment and Recreation: This industry provides leisure activities for tourists.
Entertainment includes concerts, cultural festivals, sporting events, museums,
theatres, bands, belly dancers and karaoke. Recreation involves rowing, football,
bowling, amusement parks, historic sites, beaches and natural and cultural heritage
areas. Examples include Luna Park, Golf Clubs, Taronga Zoo and art galleries.
* Tourism and Travel: The main role of this industry is to provide transportation for
tourists and to organise travel packages for them. Transportation includes planes,
buses, trains, light rails, cruise ships, ferries and taxis that deposit tourists at their
desired destination. Examples include Qantas, CityRail, Flight Centre and Coach
Tours.
* Wine Production: Is a significant industry with wine regions located across Australia.
They supply hospitality organisations with wine for the service of beverages. Examples
include Barossa Valley, Hunter Valley and Mudgee wine regions.